On Wed, 30 Jan 2008 08:56:38 +0000 (GMT), Paul Vigay
Speaking as a developer myself, it can often be very difficult to
what's an actual bug and what's just a misconfiguration or
with a particular machine, hence a quick plea to see if anyone else was
getting the same effects.
This is part of the reason why NetSurf produces a log file. It's also why,
when necessary, we ask for more information to be provided. Please don't
try to pre-empt this process by fiddling around with the files NetSurf
produces to see if it solves the problem. This will rarely, if ever,
uncover the root cause of the issue.
Posting to the mailing list to see if anyone else is experiencing similar
problems is fine, but is utterly no substitute for reporting the issue on
the bug tracker with appropriate detail. Additionally, when a developer
asks for more information to be provided, it's generally for a good reason,
so please try to fulfil their request.
In this particular case, NetSurf's HTTP redirect handling had just been
completely rewritten and, thus, it is eminently possible that bugs have
been introduced. That is why I asked for you to provide more information
and it's also why I get pretty irritated when such simple requests are
IF other people had reported the same thing, then I'd have
further and hopefully obtained more meaningful diagnosis and log files,
which would have been duly submitted to the bug tracker. No point
it up with pseudo or false-alarm 'bugs' until some of the
bugs already catalogued in it have been fixed.
You've completely missed the point of having a bug tracker. If you, as a
user, encounter some misbehaviour, then report it on the bug tracker
including as much detail as you can. This generally includes a log file. It
is completely irrelevant whether anyone else has experienced the same
problem or not. Do not, under any circumstances, destroy any evidence that
might shed light on the cause of the issue.
As for your fear of "clogging [the bug tracker] up", if everyone took that
view, there would be no bug reports filed at all. Sure there's a bunch of
open bugs but there always will be and more reports do no harm. Duplicate
reports are also no problem, we'll just clean them up as and when it